What's Included
FAQ
How should I expect my pre-owned Hip Hook to arrive?
Your pre-owned Hip Hook will ship in a padded bubble mailer, NOT our standard retail packaging. The mailer will contain a card with a QR code that will take you to our how-to page.
If you order both a pre-owned Hip Hook and a pre-owned Range, both bubble mailers will be placed inside a box.
What quality should I expect of a pre-owned Hip Hook?
Each pre-owned Hip Hook was gently used by a previous customer and returned during our 60-day return window. Expect a few slight blemishes.
It’s been cleaned and sanitized, and works exactly like a new one. You may see minor cosmetic marks such as scrapes, scratches, scuffs, stains, or a metal base plate that sits slightly crooked.
None of that changes how it performs. Only how it looks.
What is covered under the 1-year warranty?
Pre-owned Hip Hook units are covered by our 1-year warranty for defects that affect how the device works, such as:
- A broken or cracked handle
- A pivot piece that breaks or comes off
- Any other part that breaks, detaches, or stops working as designed
Not covered:
- Cosmetic marks, including scrapes, scratches, scuffs, and stains
- A base plate that sits slightly crooked or shifted
- Normal wear from use
- Damage from misuse, drops, or modifications